Technical Writing Representative

About the role

We are seeking a Technical Writer to join our team in Bellevue, WA. The role focuses on AWS Boost, the integrated product data center operations teams use to plan and execute work required for data center lifecycle management. AWS Boost ties together Processes, Parts, and People. Its customers are Data Center Technicians, Data Center Managers, and Service Owners operating across regions worldwide. As AWS Boost transforms from a suite of bespoke tools into a single, modernized product launching globally, clear, accurate, and scalable technical documentation is needed to help operators onboard fast and execute work safely and frugally.

Responsibilities

• Plan, write, edit, and maintain user-facing documentation for AWS Boost, including task-based user guides, onboarding materials, FAQs, and release notes.
• Produce developer-facing technical content such as API references, process-authoring/developer guides, and content-management (form/flow/variable set) documentation.
• Work directly with engineers, PMs, and UX to understand features, then translate complex data center workflows into clear, concise, step-by-step instructions.
• Develop and enforce documentation standards, style guidelines, templates, and information architecture that scale across regions and audiences.
• Validate documentation for technical accuracy by testing procedures and reviewing against the product.
• Manage documentation as part of the release cycle, keeping content current as features launch across regions.
• Gather and act on feedback from technicians, managers, and service owners to continuously improve content quality and findability.
• Work with localization team to structure content appropriately for a global, multi-region operator audience.

Requirements

3+ years of experience as a technical writer producing software or technical product documentation.

Bachelor's degree in Technical Communication, English, Computer Science, a related field, or equivalent practical experience.

Demonstrated ability to write clear, concise, task-based documentation for both technical and non-technical audiences.

Experience authoring in structured documentation tools and formats (e.g., Markdown, HTML, wikis, docs-as-code, or a component content management system).

Experience partnering with software engineers and product managers to gather and verify technical information.

Strong portfolio or writing samples demonstrating end-user guides and/or API/developer documentation.

Qualifications

• Experience documenting enterprise or operational software, workflow/process-automation tools, or hardware/infrastructure operations.
• Familiarity with data center operations, hardware lifecycle, inventory management, or field-operations tooling.
• Experience with docs-as-code workflows, version control (Git), and integrating documentation into CI/CD or release pipelines.
• Experience creating API reference documentation from specifications (e.g., OpenAPI/Smithy) and developer guides.
• Experience building information architecture and content standards for a growing product from the ground up.
• Familiarity with localization/globalization and writing for a multi-region, ESL-inclusive audience.
• Experience with UX writing, in-product help/microcopy, or instructional design.
• Ability to create diagrams, screenshots, and visual aids to support written content.

Skills

• Technical Writing