Technical Writer I

Key responsibilities

• Collaborate with management and subject matter experts to document, review, and maintain operational procedures, work instructions, and process documentation.
• Ensure procedures align with contractual obligations, regulatory requirements, certification standards, and company policies.
• Identify equipment types or operational activities that require special handling and develop corresponding data cleansing and processing procedures.
• Research, gather, and organize technical information from multiple sources to create a clear, accurate, and user-friendly documentation.
• Format documentation according to established document control standards, templates, and QEHSMS requirements.
• Submit documents through document control workflows, coordinate reviews and approvals, and maintain revision history records.
• Upload, publish, and maintain approved documentation records.
• Work with development team to link procedures into Invision product profiles.
• Create relevant acknowledgements in audit profiles that require special handling.
• Other duties as assigned by department.

Experience and/or Education Requirements

• A high school diploma or GED.
• Familiarity with using console cable and connecting to equipment through a terminal.
• Strong written communication, proofreading, and document formatting skills.
• Proficiency with Microsoft Office Word.
• One or more CompTIA A+/Network/Server+ certifications or relevant work experience.
• Familiarity with ISO or Recycling Standards.
• Knowledge of data sanitization standards.
• Two or more years of EPC experience.

Preferred Experience and/or Education

• One or more CompTIA A+/Network/Server+ certifications or relevant work experience.
• Familiarity with ISO or Recycling Standards.
• Knowledge of data sanitization standards.
• Two or more years of EPC experience.

Benefits

• Competitive pay.
• 401K with matching contributions.
• Immediate PTO eligibility and paid holidays.
• Full medical, dental, and vision benefits for you and your family.
• Company sponsored short-term, long-term disability & life insurance plans.
• Career advancement opportunities.
• Employee equipment discounts.
• Extensive training and development programs.
• Company volunteer opportunities.

About the role

As one of the largest IT asset disposition companies in the world, EPC is committed to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. You will play a vital role in supporting our mission and ensuring operational excellence.

Qualifications

• Sitting, standing, bending, twisting.
• The ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.

Skills

• Microsoft Office Word proficiency.
• CompTIA A+/Network/Server+ certifications or relevant work experience.
• ISO or Recycling Standards familiarity.
• Data sanitization standards knowledge.
• EPC experience.

Benefits

• Immediate PTO eligibility and paid holidays.
• Full medical, dental, and vision benefits for you and your family.
• Short-term, long-term disability & life insurance plans.
• Employee equipment discounts.
• Training and development programs.
• Volunteer opportunities.

Pay

$19.50 per hour.

Schedule

Monday - Friday, 40 hours.