Technical Writer, (Consultant, Experience & Design)

Responsibilities

• Develop and maintain project documentation including reports, presentations, business goals documents, implementation roadmaps, and client deliverables.
• Draft strategic documents including technical requirements strategies, gap analyses, and recommendations aligned to project objectives.
• Translate technical concepts into language appropriate for executive leadership, business stakeholders, and technical teams.
• Collaborate with UX, engineering, product, and architecture teams to document decisions, requirements, workflows, and implementation approaches.
• Create and maintain templates, documentation standards, and style guides to ensure consistency across deliverables.
• Review project deliverables for clarity, grammar, consistency, accessibility, and adherence to plain-language principles.
• Support knowledge transfer activities by creating user guides, training materials, operational documentation, and transition artifacts.
• Ensure documentation remains current throughout the project lifecycle as priorities and requirements evolve.

Qualifications

• A minimum of 5 years of experience producing technical and business documentation for complex technology or digital transformation initiatives.
• A Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or related field, or equivalent work experience.
• Demonstrated experience writing for both executive and technical audiences across multiple stakeholder groups.
• Experience documenting software development, digital services, UX, content strategy, or technology modernization projects.
• Exceptional written communication, editing, and organizational skills with attention to detail.
• Experience synthesizing information from multiple stakeholders into concise, decision-ready documentation.
• Proficiency with Microsoft Office, Google Workspace, Confluence, Jira, SharePoint, or similar documentation tools.