Technical Writer/ Business Operations & Process Documentation | Part Time

About the role

IBSS Corp. is seeking a Technical Writer - Business Operations & Process Documentation to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract. This position provides critical technical writing, documentation development, and business process support for the National Weather Service Headquarters (NWS HQ).

Responsibilities

• Conduct interviews and working sessions with SMEs across finance, HR, procurement, IT, and program offices.
• Document current ("as-is") business processes, workflows, and operational procedures.
• Develop detailed process maps, flowcharts, and standard operating procedures (SOPs).
• Translate complex operational processes into clear, structured documentation.
• Develop, write, edit, and maintain a wide range of documentation, including SOPs, user guides, policy manuals, desk guides, and training materials.
• Ensure documentation complies with Federal Plain Language Guidelines, Section 508 accessibility standards, and organizational style requirements.
• Maintain consistency in tone, format, version control, and document structure.
• Support documentation of system requirements, workflows, and operational procedures for business applications and tools.
• Develop user guides and reference materials for system deployments and updates.
• Document testing results, implementation steps, and post-deployment procedures.
• Establish and support document review, approval, and version control processes.
• Maintain centralized document repositories (e.g., SharePoint or similar systems).
• Conduct periodic audits of documentation for accuracy, consistency, and completeness.
• Develop standardized templates and documentation frameworks.
• Assist in developing training materials and job aids for end users.
• Support knowledge transfer activities across programs and offices.
• Help translate technical and operational information into clear communications for diverse audiences.
• Support briefing materials and presentations for leadership and stakeholders.

Qualifications

• Education: Bachelor's degree in English, Communications, Technical Writing, Business, Information Systems, or related field.
• Experience: 5-7 years of experience in the related area. Strong technical writing and business documentation experience. Experience developing SOPs, user guides, or operational documentation. Ability to translate complex processes into clear, structured documentation. Strong communication, editing, and organizational skills. Proficiency with Microsoft Office Suite and document management tools (e.g., SharePoint).

Benefits

• Medical, dental, vision, and prescription drug coverage with a company-paid deductible.
• Paid time off, federal holidays.
• A matching 401K plan.
• Tuition/professional development reimbursement.
• Flex-Spending (FSA)/Dependent Care Account (DCA) options.