Technical Writer

About the role

We are looking for a Technical Writer to support enterprise IT documentation efforts in Libertyville, Illinois. This Long-term Contract position focuses on producing clear, user-friendly materials that help employees understand digital workplace tools, account-related processes, and service updates. The ideal candidate can translate complex technical information into practical guidance for both technical and non-technical audiences while maintaining a high standard of accuracy and usability.

Responsibilities

• Create and maintain end-user guides, knowledge articles, FAQs, and support content for enterprise IT services and platforms.
• Develop documentation related to Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive, with a focus on clarity and ease of use.
• Produce content that explains identity and access topics such as account setup, permissions, group-based access, and directory-related processes.
• Partner with IT, support, and cross-functional stakeholders to gather information, validate technical details, and ensure documentation reflects current practices.
• Communicate technology updates and service changes to large employee populations using messaging tailored to varying levels of technical understanding.
• Organize and publish content through documentation platforms such as Confluence, SharePoint, ServiceNow Knowledge Base, or similar tools.
• Apply user experience principles to improve how documentation is structured, presented, and consumed by end users.
• Manage multiple writing assignments at once while maintaining consistency, accuracy, and timely delivery across documentation projects.

Requirements

• At least 3 years of technical writing experience in an enterprise IT setting.
• Working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Understanding of Active Directory concepts such as user administration, access permissions, and policy-based controls.
• Demonstrated ability to create end-user documentation and searchable knowledge base content.
• Strong written and verbal communication skills with the ability to adjust tone and detail for different audiences.
• Experience explaining technical changes or service updates to broad enterprise user groups.
• Familiarity with documentation or knowledge management platforms such as Confluence, SharePoint, or ServiceNow.
• Ability to balance multiple documentation initiatives while maintaining strong attention to detail and content quality.

Benefits

Technology Doesn't Change the World, People Do.®

Pay

$52.25 - $60.50 per hour

Schedule

Onsite

Location

Libertyville, IL