Technical Writer

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

About the role

The Technical Writer ensures that development and delivery of process documentation and standard operating procedures (SOPs) is consistent and compliant with company and regulated guidelines. This role writes, edits, and maintains usable, accurate, clearly presented, and consistent internal process documentation. The position requires general guidance on new assignments and processes but is expected to complete day-to-day work with little instruction. This is a self-directed role requiring exceptional time management and communication skills.

Responsibilities

• Write, edit, and maintain internal process documentation according to company template and guidelines.
• Provide ongoing writing support to cross-functional teams as they transform their processes to the new company templates and guidelines.
• Develop and maintain process documentation flow charts.
• Collaborate with department team members and cross-functional Subject Matter Experts (SMEs) to learn internal processes, then write, edit, and maintain process documentation.
• Ensure compliance with Quality, Document Control, and Good Documentation Practice (GDP) guidelines.
• Understand the document control steps required to release documentation; upload files to the document control system.
• Resolve complex issues in creative and effective ways, using skills as an experienced technical communication professional with understanding of industry best practices and company objectives.
• Act as the lead writer on projects and mentor other writers as needed.
• Keep abreast of the basic requirements for compliance in own area of work and comply with those requirements.
• Participate as required in training on regulatory issues affecting own area of work and share learned expertise with others.
• Bring regulatory compliance questions/issues to the attention of management.
• Adhere to policies, procedures, style guides, and quality documents; collaborate with project team members to share knowledge and best practices.

Requirements

• 5+ years of writing or editing experience in a regulated environment focusing on internal process documentation and SOPs.
• Bachelor’s degree in communications, professional writing, English, biological/medical/engineering sciences, or equivalent.
• Strong writing and grammar skills in areas of content development and writing style.
• Analytical ability to grasp and effectively communicate complex scientific and engineering concepts.
• Ability to understand and create flow charts.
• Strong organizational skills and ability to manage deliverables for multiple projects under tight deadlines, set priorities, and manage time effectively.
• Expert skill level using current versions of standard authoring tools, including Microsoft Word and Microsoft Visio.
• Working knowledge of Adobe Illustrator, Adobe Photoshop, or equivalent.
• Previous experience with medical devices or a regulated environment.
• Perform assignments with minimal instruction and supervision.

Preferred Qualifications

• Understanding of Document Control processes.
• Understanding of decision tracking software such as OneNote, Excel, and Smartsheet.
• Understanding of localization process.

Pay

Base Salary Range Region 1: $120,500 - $173,500
Base Salary Range Region 2: $102,400 - $147,500

Schedule

Day shift. This job will be onsite weekly; the percentage of onsite work will be defined by the leader.

Due to the nature of our business and the role, Intuitive may require proof of vaccination against certain diseases, including COVID-19. Details can vary by role.