Technical Writer

Department: Technical Training and Documentation | FLSA Status: Exempt | Reports to: Director, Technical Training and Documentation

About the Role

The Technical Writer will create and manage comprehensive product documentation to ensure standardization and support project-specific requirements across various departments.

Character Qualifications

• Innovation – We create a culture of relentless improvement of solutions and processes to make every day better.
• Integrity – We are open, honest, and committed to giving the straight story every time.
• Service – We serve our clients, families, communities, and most importantly our people who are empowered and safe in making decisions and taking actions that dare to make us better.
• Ownership – We take full, personal, individual responsibility for our actions and our work.

Responsibilities

• Collaborate with engineers to gather data for technical manuals.
• Maintain and update boilerplate templates for product documentation.
• Develop product manuals, including images, following best practices.
• Create visual content (line drawings/photos) using CAD or illustration software.
• Produce clear work instructions for assembly processes.
• Ensure timely completion of documentation with high accuracy and attention to detail.
• Uphold document control practices to prevent conflicting information.
• Present information consistently with the company’s brand identity.
• Verify technical accuracy and adherence to grammar standards, including Simplified Technical English.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Technical Communication, English, Engineering, or a related field.
• Proven experience as a technical writer, preferably in a manufacturing or engineering environment.
• Strong understanding of manufacturing processes and terminology.
• Ability to read and interpret technical drawings to the degree required for effective integration of information in the technical writing process.
• Excellent writing, editing, and proofreading skills.
• Proficient in technical writing tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Microsoft Word).
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience with Lean Manufacturing or Six Sigma methodologies.
• Familiarity with regulatory standards (e.g., ISO, OSHA).
• Ability to create and edit visual content (e.g., CAD drawings, infographics).

Certificates, Licenses, and Registrations

• Valid driver’s license and ability to work in North American countries.
• Valid passport (or the ability to obtain one) and ability to obtain visas for foreign travel.

Work Environment

The work environment is a combination of a normal office setting and a manufacturing shop. Time will be spent in both locations.

Travel

This position requires limited business travel by airplane, car, train, and public transportation. Overnight travel is estimated at less than 2% of the time.