Technical Writer

About the role

The ideal candidate will develop and maintain high-quality technical documentation for complex system architectures, data flows, and operational procedures. This role supports system enhancements and modernization initiatives by creating clear documentation for both technical and non-technical stakeholders.

Responsibilities

• Create and maintain technical documentation, including system architecture diagrams, data dictionaries, user guides, and standard operating procedures.
• Ensure all documentation, user guides, and related deliverables comply with Section 508 accessibility requirements and federal accessibility standards.
• Ensure all documentation is updated within 10 business days of system changes.
• Collaborate with program stakeholders to support accessibility reviews, remediation efforts, and compliance validation for documentation artifacts.
• Collaborate with architects, engineers, and developers to gather and validate system information.
• Establish and enforce documentation standards, templates, and version control.
• Manage the program’s documentation repository for accessibility and compliance.
• Translate complex technical information into clear, user-friendly documentation.
• Support audits and design reviews by ensuring documentation accuracy.
• Coordinate periodic documentation reviews to maintain accuracy.

Requirements

• Bachelor’s degree in Technical Writing, Information Technology, Computer Science, Communications, or a related field.
• 5+ years of experience in technical documentation within an IT or system engineering environment.
• Experience documenting complex systems, including APIs and data structures.
• Ability to translate technical concepts for varied audiences.
• Experience with version control and configuration management practices.
• Proficiency in documentation tools such as Confluence, SharePoint, or Visio.
• Demonstrated experience developing and maintaining documentation that meets Section 508 accessibility compliance standards for federal agencies, including knowledge of accessibility testing, remediation, and accessible document creation practices.
• Ability to collaborate effectively with cross-functional technical teams.
• Candidates must be eligible to obtain & maintain a Public Trust Clearance.

Preferred Qualifications

• Experience supporting federal healthcare programs or system modernization initiatives.
• Familiarity with CMS processes or standards.
• Experience with agile software development environments.
• Understanding of enterprise data models and interface specifications.
• Experience developing documentation for cloud or hybrid architectures.
• Tech writing certifications or relevant industry credentials.
• Experience with automated documentation tools or AI-assisted processes.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.