Technical Writer (AI Enablement) [AQ-12224]

Aquent is proud to partner with a leading organization in the financial services sector, committed to empowering individuals and institutions through innovative solutions. This company is at the forefront of leveraging advanced technologies to enhance operational efficiency and deliver exceptional value. This is an incredible opportunity to leverage your expertise to build foundational knowledge resources, streamline processes, and empower teams across the enterprise to harness the power of artificial intelligence. Your work will directly impact how cutting-edge AI strategies are understood, adopted, and governed, driving innovation and efficiency at scale.

Responsibilities

• Design, build, and maintain knowledge platforms (e.g., SharePoint, Confluence) for AI enablement and governance, ensuring logical navigation, optimal page structures, and organized content.
• Create and refine essential documentation, including procedures, process guides, playbooks, FAQs, checklists, and decision trees, tailored for diverse business and technical audiences.
• Develop clear visual aids such as process maps, workflow diagrams, swimlanes, and operating-model visuals to illustrate roles, handoffs, approvals, and escalation paths.
• Conduct stakeholder interviews and working sessions to gather information, identify documentation gaps, and validate content with subject-matter experts.
• Enhance consistency across all materials by implementing common terminology, formatting standards, version control, and robust content-review processes.
• Collaborate strategically with business, technology, data, risk, compliance, legal, and governance stakeholders to transform evolving requirements into actionable, implementation-ready artifacts.

Requirements

• 3-5 years of experience in technical writing, IT documentation, knowledge management, business analysis, process design, or a related field.
• Proven hands-on experience creating and maintaining content in knowledge management platforms like SharePoint and Confluence.
• Demonstrated ability to produce clear procedures, process maps, and visual documentation for intricate workflows.
• Solid working knowledge of enterprise technology environments and exceptional communication skills to engage effectively with both technical and nontechnical stakeholders.
• Superior writing, editing, interviewing, synthesis, organization, and attention-to-detail skills.
• Proficiency with diagramming and documentation tools such as Visio, PowerPoint, Word, or comparable platforms.

Nice-to-Have Qualifications

• Experience documenting AI, data, technology governance, risk, compliance, or other emerging-technology processes.
• Familiarity with work-management tools like Jira; experience within the financial services or other regulated industries is a significant plus.

Benefits

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.