Technical Writer (12-Month Contract)

Position Overview

SpryPoint is seeking a skilled and detail-oriented Technical Writer to join our team on a 12-month contract. As a Technical Writer, you will be responsible for creating clear, concise, and user-friendly documentation, including user guides and release notes. Your role will be critical in ensuring our customers can effectively utilize our products and stay informed about new features and updates.

Key Responsibilities

• Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint’s product offerings
• Ensure release notes are accurate, clear, and completed on time for every sprint, consistently meeting the bi-weekly deadlines
• Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products
• Convert complex technical concepts into easy-to-understand content for end-users with varying levels of technical expertise
• Ensure that all documentation is accurate, up-to-date, and consistent with SpryPoint’s style and branding guidelines
• Establish and maintain templates, guidelines, and best practices for technical documentation
• Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance

Qualifications

• 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment
• Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial
• Experience in the Utilities Industry is helpful, but not required
• Strong understanding of software development processes and ability to comprehend technical concepts quickly
• Excellent writing, editing, and proofreading skills with a keen attention to detail
• Experience writing documentation in Markdown using a docs-as-code workflow, as well as proficiency with traditional documentation tools such as Google Docs, Snagit, and Microsoft Word
• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams
• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; however, equivalent real-world experience with technical writing for a software company is also welcome
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Preferred Qualifications

• Familiarity with Agile development practices and experience in writing documentation in an Agile environment
• Basic knowledge of graphic design tools to create visuals or diagrams that enhance documentation would be nice to have
• Experience with Git-based documentation tools (e.g., Markdown, GitHub/GitLab) is a strong plus, as we're actively transitioning our workflow in this direction