Technical Transformation Manager

Position Overview

The Technical Transformation Manager is responsible for driving the successful adoption and integration of new technologies and processes within SECU. This role works cross-functionally to bridge the gap between business units, operations, and IT, ensuring that all technical initiatives align with the organization's strategic goals.

Essential Responsibilities

• Provide leadership and guidance to identify opportunities for process improvement and technology enhancements with a focus in deposit accounts and operations processes.
• Develop and implement solutions to enhance operational efficiencies, streamline workflows, increase productivity, and enhance the overall employee and member experience.
• Manage and mentor the Technology Transformation team, fostering a culture of accountability, innovation and continuous technical improvement, while aligning day-to-day activities with the strategic direction set by the SVP of Technical Transformation.
• Partner with business leaders, IT, and project managers to understand project requirements, scope, and objectives. Translate business needs into actionable plans and facilitate communication between non-technical and technical teams.
• Lead in the planning, execution, and monitoring of technical transformation projects, ensuring delivery on time, within budget, and according to specifications.

Required Education & Experience

• 6+ years of financial services experience
• 1+ years direct experience in a lead or mentor role
• Experience with bank or credit union core systems
• Experience with bank or credit union mergers and conversions
• Experience working with IT and Operation teams in the financial industry
• High degree of written and verbal communication skills, professionalism, and good organizational skills
• Critical thinking skills
• Ability to speak English fluently
• Highly member service oriented
• Highly collaborative

Preferred Education & Experience

• Bachelor’s degree
• Experience with managing technical aspects of deposit account and CIF related banking systems
• 3+ years of experience managing people and/or large-scale projects