Technical Training Specialist

About the role

The Technical Training Specialist develops and administers technical service training to internal and external service providers as well as end customers. This role involves maintaining an environment of continuous improvement regarding service provider capabilities through consistently updated training curriculum and delivery methods.

Responsibilities

• Create a service curriculum that will be the standard training offerings for OGP.
• Module-based product, accessory, and technology-based training.
• Adjust curriculum as new products/technology are introduced and legacy products/technology are retired.
• Develop the syllabus for each standard training offering.
• Base each class on the skill set/needs of the attendee(s).
• Develop and utilize existing content to provide service-based training classes.
• Organize content in a structured manner for easy implementation.
• Organize subject matter experts to lead sections of the training class.
• Administer classes, including:
• Creating a welcoming and engaging environment for the students.
• Scheduling classroom, equipment, and calibration artifacts in advance of class.
• Ensuring there is a proper mix of hands-on and textbook activities.
• Creating and administering pass/fail tests related to class content.
• Providing certification of training and historical record of that fact.

Requirements

• Associate's degree in Engineering Technology, Electronics, Industrial Technology, Education, or a related technical field; or equivalent combination of education and relevant experience.
• Bachelor's degree in Engineering, Engineering Technology, Technical Education, or a related field, preferred.
• 3-5 years of experience in technical service, field service, technical support, manufacturing, or a related technical environment.
• Experience delivering technical training, mentoring, coaching, or developing instructional materials.
• Demonstrated ability to explain complex technical concepts to individuals with varying levels of technical knowledge.
• Strong written and verbal communication and presentation skills.
• Excellent organizational and project management skills with the ability to coordinate multiple training programs simultaneously.
• Proficiency with Microsoft Office applications (PowerPoint, Excel, Word) and ability to learn training management systems.
• Ability to travel occasionally, including domestic and international travel, as needed.
• Valid driver's license and ability to obtain a passport if international travel is required.

Preferred Qualifications

• Experience with metrology, precision measurement equipment, optics, vision systems, CNC equipment, or industrial automation.
• Experience developing instructor-led and hands-on technical training programs.
• Knowledge of adult learning principles and instructional design.
• Experience creating technical documentation, service manuals, videos, or e-learning content.
• Experience using learning management systems (LMS).
• Experience working with distributors, dealers, or external service partners.
• Field service experience troubleshooting electromechanical.

What We Offer

• Exceptional Health & Wellness: Free Individual Healthcare, Full Disability Coverage, Short-Term and Long-Term Disability Insurance, Life Insurance.
• Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries.
• Generous Time Off from Day One: 3+ Weeks of PTO, 10 Paid Holidays.
• Continuous Growth & Family Support: $7,000 Tuition Reimbursement, Dependent Scholarships.
• Financial Growth & Incentives: 5% 401(k) Match, Annual Bonuses, $1,500 Referral Rewards, EV Incentives.