Technical Training Specialist, Amazon Robotics Learning Experience and Technology

Amazon · Wilmington, NC · 4 days ago

Information TechnologyFull-time

About the role

Join us in building scalable, authentic learning experiences that will shape the next generation of engineers and project managers across Amazon Robotics, enabled by the power of technology. Amazon Robotics is looking for a Technical Training Specialist to join the Learning Experience & Technology (LExT) team. LExT sits within the Amazon Robotics - Technology Enablement and Solutions (TES) team, and owns the operational learning vertical of Amazon Robotics. LExT’s mission is to empower Amazon Robotics and its customers worldwide by creating a learning ecosystem through multi-modal delivery of knowledge enriched by learner analytics and data-driven decisions.

Responsibilities

Partner with teams across AR and Global Customer Fulfillment to capture and deliver best practices for robotic maintenance and training
Deliver training on robotic technologies in partnership with SMEs
Write training requirements documentation
Monitor training development activities to ensure alignment with needs and project timelines
Attend project meetings to assess emerging changes to training and to provide status updates

Requirements

1+ years of Microsoft Office products and applications experience
2+ years of acting in a team lead capacity, supporting, training, and mentoring less experienced maintenance technicians experience
2+ years of conducting predictive and preventative maintenance procedures experience
2+ years of repairing material handling equipment (MHE), automated conveyor systems, or related mechanical/controls equipment experience
2+ years of demonstrating safety standards experience
2+ years of troubleshooting and diagnostics of material handling equipment (MHE) experience
High school diploma, or equivalent
Experience as a trainer and ability to manage a classroom of learners
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience in facilitating
Experience working directly with business stakeholders to translate between data and business needs
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
Travel 50-85% depending on deliverable requirements

Qualifications

2+ years of technical background and prior technical experience
Experience developing or delivering training programs across multiple sites or regions
Experience leading projects across multiple stakeholders
Experience working with changing priorities and schedules
Experience editing technical content
4+ years of Amazon RME (Reliability Maintenance Engineering) experience, or experience with benchmarking technical equipment and metrics

Benefits