Technical Training Manager-Operations

Key job responsibilities

• Lead a team of technical trainers
• Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
• Create and track performance metrics for training effectiveness
• Establish communication channels between Full Time Training Team (FTT) and stakeholders
• Drive innovation through AI technology and agile methodologies
• Support the design comprehensive learning materials including exercises, tutorials, and assessments
• Measure and report training program impact

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• 2+ years of direct people management, including managing managers or senior individual contributors experience
• Bachelor's degree or equivalent
• 4+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience
• 4+ years of demonstrating safety standards experience
• 4+ years of demonstrating experience in curriculum development for international technical support organizations

Preferred Qualifications

• Master's degree in Engineering, Education, Organizational Development, or a related field
• Experience leading training organizations or programs at a national or network scale
• Experience with Learning Management Systems (LMS) strategy, governance, and reporting
• Experience using data and metrics to influence senior leadership and drive organizational change
• Project Management Professional (PMP) certification, or experience in project management
• Experience with instructional design, curriculum architecture, or training program development