Technical Training & Instructional Design Specialist
Remote, United States | 9-Month Contract
About the role
We are looking for a highly motivated Technical Training Specialist to support the training and development of our internal Technical Support teams, helping employees build the knowledge and confidence needed to support new products, workflows, and processes. The successful candidate will combine a strong scientific foundation with excellent communication and instructional design skills. You will work closely with scientific and product subject-matter experts to translate complex technical information into clear, engaging, and practical learning experiences.
Reporting to the Associate Director, you will support the development and delivery of technical training for internal teams across the organization. This is not a traditional customer-facing Technical Support position. Your primary customers will be the employees who support our external customers. Your work will help ensure that Technical Support staff can clearly explain products and workflows, troubleshoot common issues, and escalate more complex enquiries appropriately.
Responsibilities
- Develop training for new products, workflows, and processes
- Translate complex scientific information into clear learning content
- Partner with scientific, product, applications, and support teams
- Create presentations, guides, job aids, and assessments
- Deliver virtual and occasional in-person training
- Update existing materials based on product changes and learner feedback
- Manage multiple projects and stakeholder reviews
Requirements
- M.S. or Ph.D. in life sciences or a related field preferred
- Strong knowledge of molecular biology, genetics, cell biology, genomics, or related areas
- Experience creating or delivering technical or scientific training
- Excellent writing, presentation, and communication skills
- Ability to work with subject-matter experts and simplify complex information
- Strong organization and project-management skills
Experience in technical support, applications, instructional design, scientific education, or product training would be beneficial.
About Us
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.
Oxford Nanopore Technologies aims to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for real-time, scalable, and accessible molecular analysis. The first application is DNA/RNA sequencing, with ongoing development for the analysis of other molecules including proteins. The technology is used globally to understand and characterise biology in diverse fields. With a thriving culture of ambition and innovation, Oxford Nanopore is a UK-headquartered company with global operations and customers in more than 125 countries.
Pay
The salary for this role is between $88,000 and $108,000 USD. The salary offered will reflect the skills and experience of the candidate.