Technical Training and Qualification Specialist

About the Role

ERock is a leader and innovator in distributed energy, responding to long-term trends in electricity as the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates highly flexible, low-cost, and quick-response distributed generation to increase reliability, reduce costs, and decrease carbon footprint. At ERock, our backup generators ensure customers never experience power outages, allowing their businesses to operate normally. We seek individuals who share our commitment to customer service, innovation, and ingenuity.

This Houston-based Talent Development role focuses on delivering hands-on technical training, supporting technician onboarding, validating qualification requirements, and ensuring consistent technician training across the organization. The role supports training across multiple technical disciplines and may expand as new training needs arise. While working closely with field teams, this position does not involve routine field labor, on-call coverage, or work order support. Frequent travel to regions, sites, training facilities, test pads, equipment demonstration areas, and field locations is required.

Responsibilities

• Deliver hands-on technical training for technicians across regions, sites, training facilities, test pads, equipment demonstration areas, and field locations.
• Train technicians on technical tasks, procedures, equipment, and qualification requirements.
• Evaluate, validate, and document technician proficiency in authorized task areas using company qualification cards, skills checklists, or other approved tools.
• Increase authorized evaluation responsibilities over time as technical knowledge, calibration, and role-specific qualifications are completed.
• Recommend approval to proceed or additional remedial training based on technician performance and established proficiency standards.
• Deliver the hands-on technical portion of new technician onboarding, including field-based tasks, equipment familiarization, and required technical qualification activities.
• Coordinate with HR, Operations, managers, and Talent Development to ensure technical onboarding requirements are completed.
• Track technical onboarding progress and communicate readiness concerns or completion status to stakeholders.
• Conduct train-the-trainer sessions for senior technicians and designated field trainers to enable them to train and internally qualify technicians on approved tasks.
• Review procedures, job aids, training content, videos, assessments, and qualification resources for technical accuracy and field relevance.
• Provide field context, task steps, photos, tool information, and practical examples to support documentation and training development.
• Update digital training records accurately and on time.
• Track technician qualification status, onboarding completion, training activity, and related documentation.
• Analyze training records and reports to identify gaps, trends, risks, and follow-up needs.
• Maintain required training documentation, qualification records, sign-off materials, and supporting evidence.
• Provide progress updates, reports, and recommendations to leaders across the organization.
• Assist with implementation of scalable technician training and qualification plans across regions.
• Support training delivery using mobile training equipment, fixed training facilities, equipment demonstration areas, and field-based resources.
• Partner with Operations leaders to understand field training needs while aligning priorities with the Director of Training.
• Perform other responsibilities as directed by supervisor.

Requirements

Basic Qualifications

• Experience as a field technician or in a comparable technical role.
• Ability to build credibility with technicians and field leaders through technical knowledge, professionalism, and effective training delivery.
• Ability to train, coach, and evaluate others in hands-on technical tasks.
• Working knowledge of technical skills assessment, field procedures, safe work practices, and proficiency-based training standards.
• Ability to determine whether demonstrated performance meets established proficiency standards.
• Strong communication, organization, and documentation skills.
• Ability to maintain accurate digital training records and qualification documentation.
• Ability to analyze training records and reports to identify gaps, trends, risks, and follow-up needs.
• Ability to travel frequently to company regions, sites, and training locations.
• Ability to work independently while aligning work priorities with training leadership and business needs.

Preferred Qualifications

• Experience as a senior technician, lead technician, field trainer, mentor, or technical subject matter expert.
• Experience validating task proficiency using qualification cards, skills checklists, OJT documentation, competency assessments, or similar tools.
• Strong working knowledge of automatic transfer switches (ATS), switchgear, and related field applications.
• Experience supporting technician onboarding or field training.
• Familiarity with LMS platforms, SharePoint, digital training records, or similar documentation and tracking systems.
• Experience supporting procedure development, job aids, training materials, or technical documentation.
• Experience supporting or working across multiple technical disciplines, with the ability to apply field knowledge across mechanical, electrical, emissions, commissioning, and related technician training needs.
• Demonstrated ability to communicate technical information clearly to different audiences.
• Strong attention to detail, field judgment, adaptability, collaboration, and continuous improvement mindset.

Benefits

• Competitive pay
• Medical, dental, vision, and prescription drug insurance
• Company-paid life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company contribution
• Wellness programs and incentives
• 401(k) retirement plan with company match
• Paid time off (sick and vacation time)
• Paid holidays
• Hybrid work schedule