Technical Trainer & Support Advisor

About the Role

Gemaire Distributors is seeking a highly skilled and experienced HVAC Technical Trainer & Support Advisor to join the team. This dynamic, customer-facing role combines expert-level technical training with hands-on technical support. The ideal candidate is a seasoned HVAC professional with a proven track record in both field service and adult instruction who thrives in a fast-paced, customer-centric environment.

Responsibilities

Training & Education (Primary Focus)

• Plan, schedule, promote, and deliver in-person and virtual (webinar) training sessions for contractors, customers, and distributor partners.
• Teach technical training classes produced by Gemaire and equipment manufacturers, including product installation methods, service and diagnostic procedures, and new product introductions.
• Collaborate with internal teams and manufacturer representatives on the development and continuous improvement of training materials and curricula.
• Drive attendance to Gemaire education programs through proactive needs assessments and ongoing customer engagement.
• Support sales team objectives by delivering product training, participating in joint customer calls, trade shows, open house events, and product demonstrations.
• Seasonal travel to support training events or national training initiatives as needed.
• Participate in regional and national training conferences to maintain certifications per manufacturer training requirements.

Technical Support (Secondary Focus)

• Provide timely and accurate technical support to Gemaire customers through the WingMan application, as well as via phone, email, and other digital communication platforms.
• Deliver on-site technical support for routine product installation and service issues through direct, face-to-face customer interaction.
• Troubleshoot residential and light commercial HVAC systems; escalate complex issues to higher-level technical resources or manufacturer representatives as appropriate.
• Serve as a liaison between Gemaire customers and HVAC equipment factory representatives, particularly for warranty issues, manufacturer program support, and end-user cases.
• Assist in the investigation of warranty and insurance claims under the guidance of the Technical Support and Training Manager.
• Monitor, document, and communicate product issues, modifications, and field observations to help improve product quality and division performance.
• Stay current on industry standards, codes, best practices, and new product developments related to HVAC systems.

Reporting & Administration

• Submit regular activity and expense reports in a timely and accurate manner.
• Maintain detailed records of field service visits, training class attendance, and equipment issues.
• Perform other duties as required to support the overall goals and objectives of Gemaire Distributors.

Requirements

• Minimum 5 years of hands-on HVAC industry experience in technical service, installation, and/or repair.
• Demonstrated experience as a trainer or instructor delivering technical content to adult learners.
• Strong proficiency with the WingMan application or comparable remote technical support platforms.
• Excellent verbal and written communication skills with the ability to clearly convey complex technical information to varied audiences.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual meeting/webinar platforms (e.g., Zoom, Microsoft Teams).
• Ability to diagnose and troubleshoot a wide range of residential and light commercial HVAC systems.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Valid driver's license with a clean driving record (no suspensions, DUIs, or more than 1 moving violation within any 1-year period over the last 3 years).

Preferred Qualifications

• Bachelor's or Associate's degree in HVAC Technology, Engineering, or a related field.
• NATE (North American Technician Excellence) service certifications.
• Experience working with HVAC equipment lines distributed by Gemaire (Rheem, Ruud, and related brands).
• Prior experience in HVAC distribution, wholesale, or a manufacturer technical support role.

Work Environment

Travel

Seasonal travel to support training events or national training initiatives as needed.

Physical Demands

• Sedentary – Lifting 0-10 pounds: Occasional
• Light Lifting – 10-20 pounds: Never
• Moderate Lifting – 20 to 50 pounds: Never
• Heavy Lifting – 50 to 100 pounds: Never
• Pulling/Pushing, Carrying: Never
• Reaching or working above shoulder: Never
• Walking: Occasional
• Standing: Occasional
• Sitting: Frequent
• Stooping: Never
• Kneeling: Never
• Repeated Bending: Never
• Climbing: Never
• Desk Work/Computer use/Telephone use: Constant
• Operating a motor vehicle: Occasional
• Operating a commercial vehicle: Never
• Operating warehouse equipment, forklift, baseloid lift, etc.: Never
• Other – Talk, Drive, visit customers, etc.: Frequent