Technical Trainer I

About the role

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re transforming our business and building our future on one clear purpose: to deliver a smoke-free future. Philip Morris International Inc.'s U.S. businesses are invested in America's future and advancing a smoke-free nation. The businesses are committed to providing the approximately 25 million legal-age consumers who smoke cigarettes with better, smoke-free alternatives and to ensuring the products are marketed responsibly. From PMI's global headquarters in Stamford, CT, and other locations nationwide, PMI U.S. contributes leadership, jobs, investment, and innovation in the U.S. The U.S. businesses employ more than 3,000 people across America and operate product manufacturing facilities. For more information, please visit www.uspmi.com.

Responsibilities

• Plan, coordinate, and administer internal and external training programs for Manufacturing and Operations personnel.
• Maintain training records, materials, schedules, and documentation in compliance with Quality Management System (QMS) requirements.
• Ensure training plans align with business priorities, regulatory requirements, employee competencies, and job roles.
• Coordinate with trainers, managers, and external vendors regarding training schedules, logistics, facilities, materials, and participant requirements.
• Track training effectiveness through Key Performance Indicators (KPIs), dashboards, feedback collection, and continuous improvement initiatives.
• Maintain and update training materials, skills matrices, and competency records for production personnel.
• Support audits, regulatory readiness, and compliance by serving as a Manufacturing representative for training and competency management.
• Assist with the creation, review, and implementation of procedures, work instructions, and other QMS documentation.
• Contribute to enhancements of the electronic learning management system.
• Develop and maintain accurate Manufacturing staffing and scale-up plans to ensure workforce readiness and capacity requirements are met.
• Promote a proactive safety culture and ensure compliance with PMI and legal Environment, Health, Safety, and Sustainability standards.
• Complete all required training and maintain qualifications outlined in the applicable Qualification Matrix.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Management, or a related field.
• Minimum 2 years of experience in manufacturing, production, training, quality, or a related area.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and SAP.

Pay

Annual Base Salary: $88,000 - $110,000