Technical Trainer, Field

Key Responsibilities

• Design and deliver technical training programs through multiple modalities, including classroom instruction, virtual sessions, hands-on workshops, and self-paced e-learning.
• Produce supporting materials such as user guides, quick-reference cards, video tutorials, and interactive simulations that accommodate varied learning preferences.
• Conduct needs assessments to identify skill gaps and design curriculum that targets the specific technical competencies required across the organization.

Technical Expertise & System Proficiency

• Maintain a thorough working knowledge of the systems, software applications, platforms, and technical processes used within the organization.
• Collaborate with IT teams, vendors, and subject-matter experts to interpret technical requirements and translate them into effective instructional strategies.
• Monitor system updates, new features, and emerging technologies, and revise training content accordingly to ensure ongoing accuracy and relevance.

Learning Assessment & Continuous Improvement

• Evaluate training effectiveness using assessments, surveys, hands-on demonstrations, and performance metrics.
• Analyze feedback and learning outcomes to refine instructional content and delivery methods.
• Provide one-on-one coaching to learners who require additional support in mastering technical concepts.
• Track learner progress and identify opportunities to strengthen training impact.

Documentation & Knowledge Management

• Build and maintain a centralized repository of training resources, documentation, and best practices.
• Develop standard operating procedures and job aids that serve as ongoing reference materials.
• Ensure that all documentation conforms to organizational standards and remains readily accessible to end users.
• Manage version control to maintain accuracy across all training materials.

Stakeholder Collaboration & Support

• Partner with cross-functional teams, including IT, Human Resources, and business units, to align training initiatives with organizational objectives and system implementations.
• Support change-management efforts by facilitating user adoption of new technologies and processes.
• Respond to training requests and recommend appropriate learning solutions to address identified performance gaps.

Client Support & Service Excellence

• Adhere to business-unit standards to support customer satisfaction through effective training delivery.
• Maintain account-based training consistency to uphold contractual deliverables and maximize learning outcomes.
• Adapt promptly to changing client priorities and internal initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Education, Instructional Design, or a related field; or four years of material-handling-related experience; or prior experience as a Field Trainer; or an equivalent combination of education and experience.
• Proficiency with learning management systems (LMS), e-learning authoring tools (for example, Articulate or Adobe Captivate), and virtual training platforms (for example, Zoom, Microsoft Teams, or Webex).
• Strong computer literacy across multiple operating systems, software applications, and digital collaboration tools.
• Experience with screen-recording software, video editing, and multimedia content creation.

Core Competencies

• Strong presentation and facilitation skills, with the ability to engage diverse audiences and adapt instructional style to varying skill levels.
• Effective written and verbal communication, including the ability to translate complex technical information into clear, understandable concepts.
• Sound organizational and project-management skills sufficient to manage multiple concurrent training initiatives.
• A patient, approachable manner and a demonstrated commitment to helping others learn and succeed.

Preferred Qualifications

• Three to five years of experience in technical training, instructional design, or a related role, with a demonstrated record of developing and delivering technical curriculum.
• Industry-recognized credentials such as the Certified Technical Trainer (CTT+), instructional-design certifications, or Smart Automation Certification Alliance (SACA) certifications.
• Working knowledge of adult-learning principles, instructional-design methodologies (such as ADDIE - Analysis, Design, Development, Implementation, and Evaluation - or the Successive Approximation Model, SAM), and learning analytics.
• Experience in change management or in supporting system implementations and user-adoption initiatives.
• Familiarity with accessibility standards and inclusive learning-design practices.

Personal Attributes

• Self-motivated, with strong problem-solving skills and adaptability to changing technological environments.
• A collaborative team member who works effectively across functions and builds constructive relationships with learners at all skill levels.
• Detail-oriented, with a consistent commitment to accuracy and quality in all training deliverables.
• A continuous learner who stays current with training technologies and best practices.

Working Conditions

• This position requires travel of up to 75% to office locations or client sites for training delivery.
• Flexibility is required to conduct sessions outside standard business hours when necessary to accommodate global teams or to minimize operational disruption.