Technical Trainer (Contractor)

Your day to day

• Training Delivery
• Deliver engaging instructor-led technical and enablement training programs to customers, partners, and internal audiences.
• Manage the overall relationship and expectations of their assigned clients
• Adapt training delivery based on audience needs, skill levels, and learning objectives.

Training Content Management

• Maintain and update training materials to reflect product enhancements and evolving business requirements.
• Collaborate with subject matter experts to ensure training content remains accurate and relevant.
• Contribute to the development of new training materials, exercises, and learning resources.

Certification & Partner Program Support

• Design, create, and maintain hands-on technical assessments and certification exercises.
• Support scoring, evaluation, and continuous improvement of certification and partner program content.
• Afford assistance in validating technical accuracy and effectiveness of certification materials.

Qualifications

• Bachelor's degree or equivalent work experience preferred
• Experience delivering effective technical training, software training, or enablement programs
• Working knowledge of SQL and general database concepts and operations
• Experience using generative AI tools to support content creation, instructional design, knowledge management, or training program development
• Experience working with graphical reporting and data visualization tools
• Knowledge of clinical trials and the role of data review, analysis, and reporting within the clinical research process preferred
• Knowledge of Pharmaceutical/ Biotechnology industry and EDC products and services preferred
• Knowledge of ICH/GCP guidelines, 21 CFR Part 11 and clinical trial methodology preferred
• Ability to manage multiple concurrent projects and training engagements
• Ability to quickly learn new technologies and business processes
• Demonstrated ability to ask thoughtful questions to clarify functionality, business purpose, and user workflows
• Blended dynamic of self-motivation/can-do attitude, intuitive thinking, flexibility and strong problem-solving skills within a strong team environment
• Excellent verbal and written communication, knowledge transfer and presentation skills
• Detail oriented, ability to multitask with strong prioritization, planning and organization skills
• Proficiency in Microsoft Office Applications (with a focus on Word and PowerPoint), Windows 2000 / XP
• Familiarity with web-based and cloud-based applications
• Understanding of data analytics concepts and dataset creation processes