Technical Trainer

About the role

We are looking for an experienced and motivated candidate to join our Service and Support team. This individual will provide in-person training to Field Service Engineers, generate high-quality training documentation, and provide service to internal instrumentation to further develop their expertise.

Responsibilities

• Instruct Field Service teammates and external distributor engineers on how to service Quanterix instrumentation
• Deliver classroom content on service manuals and technology concepts
• Design personalized training agendas
• Coordinate with Field Service management on co-travel scheduling
• Gather training feedback and collaborate with management to continuously improve the training program
• Contribute training material to our e-learning suite
• Revise service documentation in collaboration with Sustaining Engineering and Field Service teams
• Service internal instrumentation to further training acumen and expertise
• Other duties as necessary

Requirements

• Bachelor’s or associate degree in an engineering, biology, or science field preferred
• 5+ years’ experience with hands-on technical training or instrumentation support

Qualifications

• Troubleshooting acumen, analytical with data analysis experience
• Independent and self-disciplined
• Excellent oral and written communication skills
• Collaborative with strong inter-personal skills
• Experience editing documentation

Benefits

• Competitive compensation