Technical Trainer

About the role

At Potter Global Technologies, we are a global leader in life safety solutions, dedicated to saving lives through innovative technology and trusted partnerships. Our mission is to provide our customers with a team of experts who can connect them with reliable expertise in life safety applications.

Responsibilities

• Design and develop training programs that serve multiple audiences, gathering feedback to evaluate effectiveness and continuously improving content based on product advancements, code updates, and industry best practices.
• Deliver live and virtual instruction on Potter Addressable Fire Alarm Systems, Potter ERCES BDA systems, and related technologies, leading hands-on labs, product demonstrations, and practical exercises while assessing participant comprehension and engagement.
• Educate stakeholders on new product features through instructor-led training, webinars, on-demand learning, and virtual resources, and support product launches by creating training materials, videos, demonstrations, and customer education tools.
• Produce and maintain technical training content including videos, e-learning courses, student guides, presentation decks, and technical reference documents, ensuring all materials remain current with product updates and industry standards.
• Collaborate across departments, including Regional Sales Managers, Product Management, Technical Services, Engineering, Marketing, and Customer Support, to align training materials with product specifications and customer needs.
• Support team goals by taking on additional responsibilities as needed to meet project milestones and organizational objectives.

Qualifications

• 3+ years of experience working with Fire Alarm Systems and Public Safety BDA Systems.
• 3+ years of hands-on experience installing, servicing, integrating, commissioning, or designing fire alarm and/or ERCES/BDA/RF systems.
• Working knowledge of NFPA 72, IFC, IBC, NFPA 1225 and related fire and life safety standards.
• NICET Fire Alarm Systems Level II or higher.
• NICET In-Building Public Safety Communications (IB-PSC) Level I or higher.
• Able to travel 40–60% throughout the United States.
• FCC General Radiotelephone Operator License (GROL) or ability to obtain within six months of hire.
• Experience delivering hands-on technical training including product demos, lab exercises, and troubleshooting workshops (preferred).
• Experience conducting RF surveys, signal grid testing, acceptance testing, and ERCES system commissioning (preferred).

Key Strengths & Skills

• Strong technical aptitude with the ability to clearly communicate complex concepts related to fire alarm systems, RF communications, DAS, and ERCES/BDA technologies.
• Excellent verbal, written, and interpersonal communication skills with the ability to teach technical concepts to audiences with varying experience levels.
• Acts with integrity, professionalism, and confidentiality in all interactions.
• Proactive time management and the ability to manage multiple projects at different stages of the product development cycle.
• Bias for action and the ability to work with a strong sense of urgency.
• Collaboration skills with the ability to partner effectively across teams and disciplines.
• Proficiency in Microsoft Office Suite.
• Bachelor of Science Degree in Engineering, Technology, or Marketing (preferred).
• Experience with Learning Management Systems (preferred).
• Experience producing technical videos and multimedia (preferred).

Benefits

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
• Competitive health, dental, and vision plans.
• 401(k) with company match.
• Generous paid time off and holidays.
• Continuous learning and development opportunities.
• Financial Wellness programs including complimentary Certified Financial Planner sessions.
• Recognition programs that celebrate individual and team wins.
• A mission-driven team that supports life-saving outcomes, every day.

Location

This is a full-time, remote position that includes regular travel, typically ranging from 40–60%.