Technical Trainer

About the role

The job is responsible for delivering technical training programs, coaching repair center staff, especially technicians, and working to ensure that technicians have the knowledge and skills to repair vehicles properly and safely. The technical trainer also works with regional and market leadership to bring forward issues that may improve the technical capabilities and skills within the markets.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Delivers technical training, courses in the assigned area of responsibility.
• Completes and retains all training documentation.
• Follows all company policies with regard to expense control and expense documentation and properly maintains company assets, including trainer’s tools and the company
• Visits repair centers to assess technical capabilities, including individual technician’s knowledge, skills and abilities, through observation, experience, and dialogue
• Provides coaching to technicians regarding the application of technical skills and building efficiencies in the repair process.
• Works with technicians, repair center general managers, and market leaders to proactively recommend classes, that can help technicians improve their knowledge and skills
• Monitor and coach for full compliance on our QC processes.
• Assesses the capabilities of the repair centers in the assigned area of responsibility to deliver complete and safe repairs by maintaining the proper repair tools and equipment.
• Provides documented feedback to the location, market and regional leadership when tools and equipment need to be upgraded or repaired.
• Assists in the development of technician trainees by working at a fixed training center and/or working with technician trainees
• Develops and improves technical training clinics to teach repair skills.
• Works with the other technical trainers to ensure that a consistent message is being delivered across the network of repair.
• Keeps current on the latest advancements in repair processes and techniques
• Performs program assessments, training, coaching

Requirements