Technical Trainer

About the role

We are seeking a dynamic, responsive individual to join our team as a Technical Trainer. The role involves delivering training on Genetec products at various locations, including Genetec training locations and partner offices. In addition to teaching, responsibilities include updating training materials, creating presentations, and facilitating both classroom and online courses.

Responsibilities

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff
• Update existing training material to reflect changes in new product releases
• Create training presentations, manuals, course outlines, and digital references
• Maintain a current, in-depth knowledge of Genetec's products and functionality
• Facilitate instructor-led technical courses using servers, clients, networks, and devices
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS
• Communicate course feedback to internal teams for process and product improvement
• Effectively convey technical understanding to different audiences, from users to administrators

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience
• 2+ years of experience delivering technical training, preferably software training
• Willing and able to travel to deliver training up to 75% of the time
• Exceptional presentation and communication skills, including verbal and written communication in English, additional languages an asset
• Excellent knowledge of Windows operating systems and virtual machines
• Excellent knowledge of networking principles and IP configuration
• Experience with database concepts and client-server environments
• Experience with technical troubleshooting methods
• Experience with physical access control systems
• Experience with video management systems
• Experience with online training delivery, e-learning, and LMS platforms (asset)
• Experience with cloud-based technology and cybersecurity concepts (asset)