Technical Trainer

About the role

As a Technical Trainer at BlackLine, you will be the subject matter expert who empowers our customers, partners, and employees to transform their accounting processes using our industry-leading software. This role is ideal for an enthusiastic and engaging communicator who enjoys sharing knowledge and helping others succeed. We provide a robust onboarding program to teach you the art of software instruction and refine your delivery; you bring the real-world accounting expertise that makes the learning experience invaluable.

Responsibilities

• Leverage your accounting knowledge to deliver engaging and practical training classes on BlackLine products, both in-person and virtually.
• Translate complex accounting principles into clear, understandable concepts within the context of our software.
• Meet assigned quarterly and annual delivery satisfaction and utilization targets.
• Act as a trusted expert, sharing best practices and consulting with clients on how to best utilize BlackLine solutions to meet their financial close needs.
• Collaborate with our Learning Experience Designers and other subject matter experts to ensure our training content is accurate, relevant, and impactful.
• Develop and maintain strong relationships across the organization, contributing to a culture of continuous learning and customer success.
• Stay current with accounting industry standards, implementation developments, and trends to ensure your expertise remains cutting-edge.
• Represent BlackLine and the Training team at key customer events and user conferences.
• Other duties as assigned.

Requirements

• 3-5 years of hands-on experience in a corporate accounting or finance role (e.g., Accountant, Financial Analyst, Controller, Auditor).
• Bachelor's degree or equivalent work experience.
• Accounting/financial background.
• Public speaking and project management skills.
• Familiarity with SaaS implementation methodology.
• Ability to conceptualize and present technical concepts clearly and concisely.
• Ability to deliver virtual training using MS Teams, WebEx, or similar applications to both small and large audiences.
• Ability to accommodate a global virtual and in-person delivery schedule outside of regular North American business hours.

Preferred Qualifications

• Experience using BlackLine or other financial close automation software.
• Experience with process improvement or system implementation projects.
• Experience applying adult learning principles to instructor-led training sessions.
• Experience in developing learning experiences through building effective class materials such as PowerPoint decks, student and instructor guides, lab exercises, and job aids.

Benefits

• Join a technology-based company with a sense of adventure and a vision for the future.
• Open and inclusive culture that embraces uniqueness and diverse perspectives.
• Professional development seminars and inclusive affinity groups to support growth and learning.
• Robust offering of benefit and wellness plans.
• Short-term and long-term incentive programs based on eligibility.

Pay

Salary range: $88,000.00 - $110,000.00. Placement within this range depends on prior relevant job experience, skill set, and geographic location. The role may include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), following a split model (e.g., 50/50, 70/30, or 60/40 ratio between base salary and variable incentive).

Schedule

Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week, with a combination of virtual and in-person interactions to maximize collaboration.