Technical Trainer

About the role

You will be responsible for delivering high-quality technical training to both external hospital-based teams and internal operational teams. You will serve as a subject matter expert on nurse call system installation, maintenance, and troubleshooting, ensuring consistent technical competency across Clinical Engineering, Biomedical teams, installers, and internal staff.

Responsibilities

• Deliver technical training to Clinical Engineering and Biomedical teams on nurse call system maintenance, troubleshooting, and operational best practices.
• Train nurse call installers on installation standards, configuration requirements, and field troubleshooting procedures.
• Adapt training delivery across classroom, hands-on, and virtual formats to meet varying skill levels and learning styles.
• Serve as a subject matter expert for nurse call system workflows and field-level technical issue resolution.
• Create, maintain, and improve training materials, documentation, job aids, and technical guides to support both internal and external learners.
• Maintain accountability for HIBs and ensure all training content meets quality, consistency, and operational standards.

Requirements

• Experience delivering technical training, ideally within healthcare technology, nurse call systems, or related clinical systems.
• Strong understanding of hardware and software troubleshooting in hospital or clinical environments.
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
• Experience collaborating with cross-functional teams in field service, implementation, engineering, or clinical operations.
• Excellent presentation, organizational, and documentation skills with a focus on clarity and consistency.
• Willingness to travel up to 80% to support hospital-based training and internal onboarding needs.
• Background in Clinical Engineering, Biomedical Engineering, or a related technical discipline (preferred).
• Familiarity with nurse call systems, life safety systems, or clinical communication platforms, along with experience developing structured training programs (preferred).

Qualifications

• Experience delivering technical training, ideally within healthcare technology, nurse call systems, or related clinical systems.
• Strong understanding of hardware and software troubleshooting in hospital or clinical environments.
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
• Experience collaborating with cross-functional teams in field service, implementation, engineering, or clinical operations.
• Excellent presentation, organizational, and documentation skills with a focus on clarity and consistency.
• Willingness to travel up to 80% to support hospital-based training and internal onboarding needs.
• Background in Clinical Engineering, Biomedical Engineering, or a related technical discipline (preferred).
• Familiarity with nurse call systems, life safety systems, or clinical communication platforms, along with experience developing structured training programs (preferred).

Skills

• Experience delivering technical training, ideally within healthcare technology, nurse call systems, or related clinical systems.
• Strong understanding of hardware and software troubleshooting in hospital or clinical environments.
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
• Experience collaborating with cross-functional teams in field service, implementation, engineering, or clinical operations.
• Excellent presentation, organizational, and documentation skills with a focus on clarity and consistency.
• Willingness to travel up to 80% to support hospital-based training and internal onboarding needs.
• Background in Clinical Engineering, Biomedical Engineering, or a related technical discipline (preferred).
• Familiarity with nurse call systems, life safety systems, or clinical communication platforms, along with experience developing structured training programs (preferred).

Benefits

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Pay

The estimated base salary for this position is $80,000 - $110,000. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Schedule

This is an onsite position in Raleigh, North Carolina with domestic travel required ~75% of the time.