Technical Team Lead

Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as "The Thermo Way," strengthens our team by fostering an environment where all members perform their best. Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve, "The Thermo Way" supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.

Education And Experience

Bachelor of Science; Electrical Engineering, Mechanical Engineering, Computer Science, or other pertinent curriculum combined with relevant technical and leadership experience. Typically, 7+ years total experience.

Responsibilities

• Coordinates with leadership across operations to dispatch the field controls technician (FCT) team for startup surge support.
• Tracks, documents, and disseminates varying project requirements to FCT team to ensure they comply with customer safety, workflow, and billing requirements.
• Leads and mentors FCT team in day-to-day assignments.
• Tracks and coordinates FCT team member training needs.
• Coordinates with leadership on upcoming skillset needs and facilitates training to meet those needs.
• Works with project managers and leadership team to identify technical point of contact personnel for each FCT assignment.
• Serves as escalation point between leadership, project managers, FCT team, and trade partners.
• Clearly and effectively communicates schedules, assignments, and FCT team needs across the organization.
• Forecasts and communicates staffing needs to leadership team.
• Continually monitors team morale, workload, project team dynamics, and advocates for FCT team needs with leadership.
• Continually evaluates FCT team skillsets, preferences, goals, and team dynamics.
• Aligns FCT team assignments to meet business needs and FCT team goals as effectively as possible.
• Exhibits proficiency in Microsoft operating systems and Office tools.
• Understands basic control system design and how it interfaces with other systems.
• Practices procedures outlined in the company’s Quality Management System (QMS).
• Demonstrates the ability to proof-read self-generated documentation.
• Consistently champions safety policies in the office and the field.
• Has an open mind, especially with opposing viewpoints.
• Adapts to changing demands of projects and teams.
• Anticipates possible issues that may arise across the FCT team and proactively plans solutions.
• Ensures the FCT team adheres to realistic schedules and budgets.

Customer Service

• Communicate in an effective, positive, and proactive manner with customers.
• Follow customer-specific site standards and procedures.
• Always conduct business in a professional manner.
• Provide excellent customer care and support.
• Be patient, attentive, and responsive to customers in solving their problems.
• Always follow up and honor commitments with customers.

Supervisory Responsibilities

• Directly responsible for team members’ training and development.
• Provides constructive feedback to team members.
• Manages team members’ compensation and time off.
• Ensures team members are effectively assigned to projects.
• Manages performance and retention of team members.
• Resolves conflicts within the team.

Required Skills And Abilities

• Viewed by others as trustworthy.
• Removes obstacles for the success of others.
• Networks across the company to accomplish objectives.
• Willing to take on undesirable responsibilities to help the team.
• Committed to further developing managerial and leadership skills.
• Listens well.
• Understands needs and desires of others.
• Continually provides the big picture of a project or task.

Travel

Overnight travel may be required up to 50%.

On Call

On-call rotation participation may be required based on location and client needs.

Work Authorization/Other Requirements

• Proof of eligibility to work in the country where the position is located is required.
• Maintain a valid driver’s license.
• Fit for duty at all times.

Culture Model

Thermo Systems core values of employee success, customer success, and financial strength by:

• Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects.
• Driving financial success.
• Being a good teammate, supporting colleagues, and promoting a positive atmosphere.
• Driving employee success.
• Going the extra mile for customers, taking ownership of their needs, and over-communicating.
• Driving customer success.
• Fostering an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You'll Get

• Competitive salary, annual bonuses, 401(k) with company match, and business travel reimbursement.
• Multiple healthcare packages, including low-cost options.
• Casual dress every day.
• In-house and factory technical training to keep staff sharp.
• Tuition reimbursement to encourage academic advancement and professional credentialing.
• Vacation and sick time to ensure work-life balance.
• Free lunches, regular team bonding and fun office events, and company swag.

Visit us at www.thermosystems.com to learn more!