Technical Support Specialist - Robotics

About the role

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments.

Responsibilities

• Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using problem solving skills
• Detailed ticketing of issues and situations unable to resolve at first touch to escalate internally to other departments
• Prioritizing the customer experience by communicating with them when needed, critical thinking for unplanned scenarios, and ensuring their expectations are always met or exceeded
• Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
• Being an ambassador for the company

Requirements

• A good computing background, and can quickly learn to use new software
• An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner
• Organized: you can juggle and make progress on multiple tasks simultaneously
• Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require
• Flexible and willing to work different shift hours, including early mornings, nights, and weekends
• Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course

Qualifications

The ideal candidate would be responsive and responsible, results-oriented, vigilant about the details, passionate about healthcare and technology coming together to help people, willing to work holidays, and a budding techy. Formerly employed or shadowed in the healthcare space is also a plus.

Benefits

• Experience working with some of the leading experts in robotics
• Potential to radically change the future of healthcare
• Be part of a team environment
• Free parking
• Insurance including medical, dental, and vision
• 401K