Technical Support Specialist (Quinnesec, MI)

About the role

At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

The IT Technical Support Specialist reports to the BNA Service Desk & Onsite Support Manager and is responsible for supporting and enhancing Billerud's IT Technical Support services. The role ensures that established support models, processes, standards, and best practices are consistently implemented and followed across assigned areas of responsibility. This position provides high-quality technical support and customer service to Billerud employees across manufacturing sites, offices, and remote locations. Support is delivered through a variety of channels, including phone, chat, remote tools, and in