Technical Support Specialist - On-Site in Huntington Beach

Responsibilities

• Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
• Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
• Setup and train users with required applications and hardware
• Resolve issues for clients remotely and in-person
• Affiliate with regular proactive monitoring of client backup & data recovery operations
• Track customer issues and resolutions with using our ticketing system
• Build rapport with clients

Requirements

• 4-Year College Degree or equivalent experience in a similar position
• Microsoft 365 / Azure Management
• VMware experience a plus
• At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA)
• Excellent verbal and written communication skills
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Must demonstrate the ability to effectively work independently
• Must have strong organizational, priority and time management skills with the ability to multitask
• Reliable personal vehicle with the ability to drive to clients as required
• Ability to participate in after hours on-call rotation