Technical Support Specialist | IT

Responsibilities

• Serve as Service Desk support for all service requests/tickets.
• Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony.
• Cook up coordination preparation and installation of new computing equipment and upgrade/repair existing equipment.
• Deliver excellent customer service through effective communication and logical troubleshooting.
• Document steps taken to resolve issues and fulfill requests in incident diary entries, knowledge base, and wiki articles.
• Install and configure computer hardware, operating systems, and applications.
• Manage and maintain IT inventory, including hardware, software, phones, cell phones, and printers.
• Collaborate with employees, consultants, and vendors to maintain standards and functionality.
• Aid with IT projects/tasks as assigned by the IT Manager.

Requirements

• Associate degree or higher in a related area (network management, help desk support).
• Knowledgeable in MS Windows OS, MS productivity software, CPU/Networking hardware, TCP/IP network protocols, LAN/WAN configuration, iOS, and Android.
• Critical thinker and problem-solver with strong organizational skills.
• Excellent time management skills and ability to prioritize tasks.
• Self-starter, energetic, and meticulous attention to detail.

Benefits

• Competitive pay
• Opportunities for career advancement
• Performance and promotion raises
• Paid sick leave
• 401K Plan with company match after 6 months
• Employee Assistance Program
• Additional Benefits for Full-time Employees:
• Medical, Dental, and Vision insurance
• Paid Personal Time Off and Sick Leave
• Paid Holidays