Technical Support Specialist III / Immunohematalogy Trainer

About the role

Each day of training is spent between our dedicated classroom and training laboratory, describing methodologies used by our platform, showing use of the platform, related reagents and consumables and working with software. Prior to actual training sessions of 3 to 5 days, the TSS will spend a day setting up the area for the class by ensuring instrument function and prepping exercises. When not performing training or other training related activities, you will be interacting with our customers, answering phone calls or emails, providing expert advice and troubleshooting directions to the caller to resolve their issue. All contact is documented following internal and USFDA guidelines. Complex issues may require you to dispatch a field Service engineer or escalate to our Product Support Team for additional advice and investigation.

Responsibilities

• Ensure our instrument and software end users are appropriately trained.
• Provide expert advice to internal colleagues regarding our automation, reagents and processes.
• Ensure our training materials for internal and external customers meet the needs of the trainee and accomplish the goals of the training.
• Provide expert advice and troubleshooting directions to customers for resolving issues they report to our Technical Support Team.
• Provide support to the Technical Support Manager for product, process and staff topics.

Requirements

Education: BSMT(ASCP) or equivalent, Specialist in Blood Bank (SBB) preferred.

Work Experience: Minimum 5 years in a transfusion laboratory environment. Experience with IH automation including gel platforms. Experience with Bio-Rad Immunohematology automation and reagents preferred.

Availability for after hours (8 PM-6 AM EST) On Call, approximately one week every 6 weeks.

This position must be based in Parsippany, NJ and requires the employee to be located within commuting distance of the office.

Qualifications

Availability to travel to customer sites/ Bio-Rad Training Centers if required.

Skills

Strong communication and problem-solving skills.

Benefits

We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Pay

The estimated base salary range for this position is $96,600 to $132,900 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

Schedule

This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.