Technical Support Specialist (III)

Job Summary

As a Senior Technical Support Specialist, you'll address the most complex technical challenges, providing expert-level support and guidance. This role encompasses system administration, advanced troubleshooting, and mentoring junior staff, driving IT infrastructure improvements and strategic departmental goals.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 7+ years of relevant experience in technical support, systems administration, or a related field, including 3+ years in a senior role.
• Expert knowledge of IT infrastructure, network systems, and cybersecurity practices.
• Strong leadership and project management skills.

Key Responsibilities

• Resolve advanced technical issues involving IT infrastructure and complex environments.
• Manage server and network configurations.
• Mentor junior technical support staff.
• Lead IT projects from planning through execution.

Relevant Certifications

• CompTIA Security+
• Certified Information Systems Security Professional (CISSP)
• Microsoft Certified: Azure Administrator Associate
• VMware Certified Professional - Data Center Virtualization (VCP-DCV)
• Cisco Certified CyberOps Associate

Requirements

• Must be 21 years of age to apply.
• Must be able to lift up to 50 lbs.
• Must be able to sit and/or stand for long periods of time.
• Must be able to pass a federal background check.

Benefits

• We are proud to offer a competitive benefit package including medical, dental, vision, life insurance, short/long term disability, 401K, and great potential for career growth.

Nature's Grace and Wellness is an Equal Opportunity Employer

We are committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual preference or orientation, gender identity, age, marital status, pregnancy, military or veteran status, disability, or any other trait or status protected by federal, state, or local law.