TECHNICAL SUPPORT SPECIALIST II (Job ID 51937)

Responsibilities

• Troubleshoots various computer operating systems and program issues, investigates hardware and software problems to locate and correct malfunctions.
• Provides services to develop, implement, and coordinate communications infrastructure.
• Works in concert with the Department of Information Technology and the Department of Defense to bridge operating and communications systems between the State and Federal Governments.
• Provides Help Desk Support to various members of the organization to include DMAVS employees and members of the NHNG.
• Provides initial set-up and installation of computer hardware and software to include desktop, laptop or hand-held communications devices.
• Communicates with users to evaluate system performance, makes recommendations for alternative hardware, and requisitions needed hardware and software.
• Covers the installation of computer hardware and software and conducts tests to ensure system is operating properly.
• Analyzes and evaluates current computer training, prepares, schedules, and conducts updated training on a variety of software packages.
• Develops and distributes various user directives and manuals.
• Conducts user training on new systems and programs.
• Compiles statistical data on system performance for use in administrative plans and policy decision-making.
• Assists with the development of strategic communications plans for the NHNG and DMAVS.
• Develops and monitors security procedures to prevent unauthorized access to system.
• Provides assistance and coordination for a communications disaster recovery plan for DMAVS.
• Contacts various vendors to arrange for service calls to correct problems with various IT equipment.
• Travels to various DMAVS locations throughout the state to repair communications equipment or install new hardware.
• Attends various DMAVS or statewide agency meetings or training as needed and participates as required by providing reports and/or input as requested.

Qualifications

• Equivalent combination of 5 years of education and experience after completion of high school in computer science, cyber security, mathematics, or related field.
• Valid drivers license.
• Able to satisfactorily undergo a State Police records check.
• Able to travel out-of-state to attend necessary training as required.

Benefits

• HMO Or POS Medical And Prescription Drug Benefits.
• Dental Plan at minimal cost for employees and their families ($500-$1800 value).
• Flexible Spending healthcare and childcare reimbursement accounts.
• State defined benefit retirement plan and Deferred Compensation 457(b) plan.
• Flexible schedules, paid holidays and generous leave plan.
• $50,000 state-paid life insurance plus additional low-cost group life insurance.
• Incentive-based Wellness Program (ability to earn up to $500).

Pay

Starting salary range: $25.40/hour - $34.14/hour

Schedule

37.5-Hour Basic Work Week