Technical Support Specialist II
Magnit Global · Reston, VA · 4 wk ago
On-siteInformation Technology$20–$23.71/hrContract
About the role
We are looking for a Technical Support Specialist II for the Reston, VA office (onsite).
Responsibilities
- Deploy new computers to customers
- Evaluate, refurbish, and redeploy computers
- Troubleshoot user problems at the desktop
- Independently resolve hardware break-fix issues, network connectivity and application related questions for third party products
- Coordinate with subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client
- Assist Project Managers in the end to end process for destination moves and hardware/software upgrades, including:
- Client interviews
- Technology evaluations and recommendations
- Developing integration requirements
- Application configuration/distribution
- UAT
- On site resource management
- Technical training and Day One support
Requirements
- High School Diploma (high level or certification preferred)
- 3-5 years of experience in deployments, business user requests, configuration tasks, PC Hardware, Software and Networking issues
- Ability to manage ticket volumes for business user accounts and KPIs
- Proven ability to resolve complex technical issues, system security, PC related issues
- M365 experience
- Experience with a ticketing system
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k
Pay
$20 -$23.71/hour (W2 Only - based on Education and Experience)
Schedule
3-6+-month contract, onsite in Reston, VA