Technical Support Specialist II

U.S. Equal Employment Opportunity information
(Completion is voluntary and will not subject you to adverse treatment)
Smarsh provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves managing Smarsh's global customer relationships, ensuring high-quality service delivery, and driving strategic initiatives to enhance customer satisfaction.

Responsibilities

• Manage and develop strong relationships with key customers across various regions.
• Collaborate with cross-functional teams to deliver exceptional customer service.
• Identify and implement strategies to improve customer satisfaction and retention.
• Conduct regular customer feedback sessions and analyze data to inform business decisions.
• Represent Smarsh at industry events and conferences to build brand awareness and partnerships.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in customer relationship management or a similar field.
• Proven ability to manage and mentor a team.
• Excellent communication and interpersonal skills.
• Strong organizational and project management skills.
• Experience with CRM systems and customer relationship management tools.

Qualifications

• Fluency in English.
• Ability to travel up to 20% of the time.

Skills

• Customer service excellence.
• Strategic thinking and problem-solving.
• Leadership and team management.
• CRM systems proficiency.
• Industry knowledge and trends.

Benefits

• Competitive salary package.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee assistance program.

Pay

Salary range: $80,000 - $120,000 annually.

Schedule

Full-time position with flexible working hours.