Technical Support Specialist II - Governance
About the Opportunity
For over 20 years, the organization has empowered teams to manage work seamlessly and scale solutions smarter. Now, in its most ambitious chapter yet, the company is uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, it creates the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what the team shows up for every day. Energized by solving problems and providing outstanding support? There's never been a better time to join the team!
Responsibilities
- Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences
- Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, attendance and productivity
- Contribute to team projects
- Give and receive thoughtful feedback on team processes and leadership
- Manage other responsibilities as assigned
Required Qualifications
- Excellent written, verbal and interpersonal communication skills
- 1+ years of Technical or Customer support experience, or equivalent
- Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
- Working knowledge of assigned feature a plus
- Flexibility in working hours as this position will require work outside of standard business hours
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help save for the future (50% of contribution up to the first 6% of eligible pay)
- Monthly stipend to support work and productivity
- Flexible Time Away Program, plus Sick Time Off
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support the community
- Access to online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and a personal account
- Teleworking options from any registered location in the U.S. (role specific)
Pay
Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range: $52,500—$71,250 USD
Schedule
Work outside of standard business hours as this position will require work outside of standard business hours.