Technical Support Specialist II

About the role

Position Objective: To provide computer-technology support for PETA and its affiliates.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Provide accurate and timely logging of problems and resolutions using the support system.
• Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation.
• Provide after-hours and weekend phone support.
• Perform any other duties assigned by the supervisor.

Requirements

• Two to four years of help-desk support experience.
• Prior experience troubleshooting Windows workstations and servers as well as supporting proprietary software and peripherals under a variety of operating systems.
• Extensive knowledge and prior experience troubleshooting all Microsoft Office products (e.g., Word, Excel, Outlook, and Access).
• Proficiency with Windows and Apple platforms.
• Proven familiarity with virtual private networks.
• Proven outstanding organizational skills and the ability to work on multiple projects simultaneously.
• Demonstrated ability to communicate effectively by phone and in person.
• Proven ability to take initiative and act independently to resolve problems.
• Ability to maintain strict confidentiality at all times.
• Willingness and ability to be on call during evening and weekend hours.
• Ability to lift and carry up to 50 lbs.
• Willingness and ability to travel.
• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record.
• Commitment to the objectives of the organization.

Pay

The hourly pay range for this position is $25.96 - $27.75. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience and the cost of living in the area in which the candidate will live and work.

Benefits

A list of benefits available to qualified employees is available here.