Technical Support Specialist I (Desktop Support) (2026-0448)

About the role

This position will provide hardware and software technical support to VMC departments and clinics and provide detailed troubleshooting documentation.

Responsibilities

• Troubleshoots Wintel PC's and iOS / Apple products
• Troubleshoots in a Customer Service or Help Desk Support role
• Install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system
• Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications peripherals
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
• Follows up on all problems ensuring prompt resolution
• Restarts or replaces defective devices as quickly as possible
• Documents all problems and their resolution according to department procedure
• Updates, creates, assigns, follows-up, and closes open trouble tickets as needed
• Escalates technical trouble calls to technical support staff or appropriate resource
• Tracks equipment for RMA and work orders
• Assists users with basic usability issues
• Maintain/update customer and equipment database records as well as tracks user problems for trends
• Maintains supplies as needed for production

Qualifications

• Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications
• Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills
• Diligent, results-oriented work habits
• Experience with VDI, Citrix, or other virtual desktop technologies a plus