Desktop Support Specialist I

Essential Duties and Responsibilities

• Provides support for all Information Technology products and services.
• Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
• Engages in research and in-depth troubleshooting to resolve technical issues.
• Consults with specialized technical staff when necessary.
• Records customer and problem information in PCI's Work Order System.
• Updates tickets with activities and closes tickets with resolution entered upon completion of the job.
• Solves work orders and escalates complex and/or high priority problems to the appropriate support groups for resolution.
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Quotes and orders of IT components.
• Works on Helpdesk related projects as assigned by supervisor.
• Assists with hardware and software deployments as required.

Qualifications

• Required Associate's Degree in a related field and/or 1-3 years related experience and/or training.
• Basic Mathematical Skills.
• Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization.
• Ability to identify and resolve problems in a timely manner.
• Ability to demonstrate attention to detail.
• Ability to display excellent time management skills.
• Ability to work independently and/or as part of a team.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.