Technical Support Specialist I - Control 4

About the role

The Control4 Technical Support Specialist serves as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. This role requires hands-on experience installing, configuring, and troubleshooting a wide array of products and technologies in the smart and connected ecosystem.

Responsibilities

• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
• Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
• Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
• Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
• Process product returns efficiently while ensuring adherence to technical verification protocols.
• Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
• Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.

Requirements

• Minimum of 2 years of professional experience installing and/or programming Control4 products.
• Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
• Experience troubleshooting across multiple product categories and technologies.
• Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
• Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
• Exceptional English communication skills, both verbal and written, with a customer-first mindset.

Qualifications

• Control4 Automation Programmer certification or Control4 Certified Technician certification.
• Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
• Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
• Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
• Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.

Skills

• Technical proficiency in Control4 products and technologies.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to adapt quickly to new tools and platforms.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Collaborative work environment with access to cutting-edge technology.

Pay

The typical hiring salary for this role ranges from USD $20.74 to $35.32 per hour, varying by specific work location. For example, the hiring salary for this role in Melville, NY is $24.89 to $42.38 per hour and New York City, NY is $25.93 to $44.15 per hour. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Schedule

This role is full-time and available at multiple locations: 750 W John Carpenter Freeway, Irving, 75039, US; 14819 Ballantyne Village Way, Charlotte, 28277, US; 1355 W Innovation Way Suite 125, Lehi, 84043, US; 2700 Blankenbaker Pkwy, Louisville, 40299, US (Remote).

Business

Resideo Global Distribution is a subsidiary of Resideo Technologies, focusing on the wholesale distribution of technology-driven sensing and control solutions to commercial and residential markets. Upon the planned spin-off, Resideo will retain its manufacturing and product-solutions business, while ADI Global Distribution will become a separate, publicly traded company.

Location

Positions are available at the following locations: 750 W John Carpenter Freeway, Irving, 75039, US; 14819 Ballantyne Village Way, Charlotte, 28277, US; 1355 W Innovation Way Suite 125, Lehi, 84043, US; 2700 Blankenbaker Pkwy, Louisville, 40299, US (Remote).

Hiring Salary Range

The typical hiring salary for this role ranges from USD $20.74 to $35.32 per hour, varying by specific work location. For example, the hiring salary for this role in Melville, NY is $24.89 to $42.38 per hour and New York City, NY is $25.93 to $44.15 per hour. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Benefits

• Life and health insurance.
• Life assistance program.
• Accidental death and dismemberment insurance.
• Disability insurance.
• 401(k) Plan.
• Vacation & holidays.

US Visa Sponsorship Eligibility

This position is not eligible for US visa sponsorship.