Technical Support Specialist - Exam Support (Weekends)

About the role

Join a dynamic team dedicated to providing exceptional customer support. This role is responsible for handling technical inquiries and ensuring customer satisfaction.

Responsibilities

• Handle incoming technical support calls and emails
• Diagnose and resolve complex technical issues
• Document and escalate issues as necessary
• Provide timely and effective solutions to customer problems
• Follow up with customers to ensure satisfaction

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in technical support or customer service
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficient in troubleshooting and using technical tools/software

Qualifications

• Knowledge of common IT hardware and software
• Experience with ticketing systems and CRM software
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Customer service skills
• Technical troubleshooting skills
• Attention to detail
• Effective communication skills

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time
• Monday through Friday, 8:00 AM - 5:00 PM

Resources

• Refer Widget for more information