Technical Support Specialist Cold Side (Hybrid Work Schedule)

The Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment!

Average of 30+ cases per day.

To Land This Opportunity You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)

You’re an all-star communicator and are proficient in English (both written and verbal)

You have a quality, high speed internet connection at home

You’re confident using a computer and navigating programs such as MS Word & Outlook

You’re passionate about troubleshooting and finding innovative solutions to difficult problems

You have the ability to multitask and thrive in a fast paced, team oriented atmosphere

You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Remote work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses

About the Role

Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner

Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues

Maintain all customer call information into a company database to better assist future inquiries

Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• Proficient in English (both written and verbal)
• Quality, high speed internet connection at home
• Confident using a computer and navigating programs such as MS Word & Outlook
• Passionate about troubleshooting and finding innovative solutions to difficult problems
• The ability to multitask and thrive in a fast paced, team oriented atmosphere
• Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Skills

• Exceptional communication skills
• Technical troubleshooting abilities
• Problem-solving skills
• Customer service skills
• Computer proficiency

Benefits

• Comprehensive benefits package including health, dental and vision insurance, 401k with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities
• Profit-sharing program
• Annual bonus depending on the role

Schedule

8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed