Technical Support Specialist

Werfen · Field, MN · Yesterday

Information Technology$80k–$95k/yrFull-time

Responsibilities

Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve.
Maintains accurate records of all customer interactions as per Quality System requirements.
Folows procedures to escalate unresolved issues as appropriate.
Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required.
Demonstrates technical knowledge through providing assistance and guidance to other, including escalation assistance.
Participated in additional projects as assigned by Technical Support Management.

Qualifications

Minimum Knowledge & Experience required for the position:
Bachelor’s degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required.
Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required.
Hemostasis: Strong knowledge of Hemostasis/QC required.
Acute Care Diagnostics: Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required.
Autoimmunity: Strong knowledge of diagnostic assay testing, automation and QC required.
Knowledge of autoimmunity diagnostics required.
Transfusion: MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required. Minimum two years Blood Banking experience, required.
Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred.

Skills & Capabilities

Ability to troubleshoot and diagnose technical problems with minimal assistance.
Strong organizational skills and ability to multi-task.
Ability to work under pressure and exercise good judgement.
Strong verbal and written communication skills with continuous focus on positive and collaborative approach.
Strong customer service and interpersonal skills.
Proficiency in Microsoft Windows operations systems and Office Applications.

Networking/Key Relationships

North America Commercial Operations
Client Services
Quality Assurance and Regulatory Affairs
Information Technology

Pay

The annual base salary range for this role is currently $80,000 to $95,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

Benefits

Medical, dental, and vision insurance.
401(k) plan retirement benefits with an employer match.
Paid vacation and sick leave.

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.