Technical Support Specialist

Essential Functions

• Supports IT needs of BDC businesses, works cooperatively with LDF Tribe and other existing and future IT infrastructure personnel and systems.
• Support and maintain databases and information systems for the Business Development Corporation.
• Support Voice over IP (VOIP) telephone system.
• Aid in research and purchase of equipment and software for department.
• Communicate with other departments to report and resolve software, hardware, and operations problems.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Work toward achieving I.T. systems security certifications, where applicable.

Skills

• Strong attention to detail.
• Ability to operate calmly in a fast-paced environment.
• Ability to work in a team atmosphere with high levels of customer service.
• Superior written and oral communication skills.
• Effective time management and organizational skills.
• Ability to solve problems independently.
• Ability to script/program in PowerShell or PHP.
• Possess strong computer skills with proficiency in switching, routing, VLANs.
• Security/Surveillance Software: Proficiency in the creation, monitoring, analyzing, backing up of data, and troubleshooting any virtual servers or computers.
• Servers: Ability to maintain, troubleshoot, backup, and configure various servers including but not limited to: Virtual Windows servers and Linux Servers, Domain Controller(s) (active directory), Applications such as SQL Server, SQL Report Server, Web Based SASCabling: Proper skills in: Testing cables to ensure a signal is properly transmitting, Pulling cables throughout the office.
• User Education: Ability to instruct a first-time user on how to increase efficiency by showing them keyboard shortcuts to eliminate unnecessary steps in their day-to-day activities. Create easy to follow, step-by-step instructions for setting up a projector and various models of laptops, how to set up a VPN connection, how to create a professional looking email signature, etc.
• Supervisory Responsibility: This position has no direct supervisory responsibilities.

Physical Demands

• Regularly required to talk and hear.
• Exposure to electrical systems.
• Standing, sitting, walking, bending, and lifting 50 pounds safely.
• The ability to work on a ladder at a height of 10 feet.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, printers, phones, photocopiers, filing cabinets.

Position Type/Expected Hours of Work

• This is a full-time position.
• Days and hours of work are primarily Monday through Friday, 8:00a to 4:30p. However, evening and weekend hours are required as job duties demand.

Travel

• Little to no travel is expected for this position.

Required Education And Experience

• Must have prior experience with configuring, troubleshooting computer hardware and software, including:
• a. Windows 10,11 Windows Server 2016, 2019, 2022
• b. Microsoft Office365
• c. Corporate Antivirus
• d. Corporate switching and networking
• e. Virtualization, SAN/NAS, and network backups

Preferred Education and Experience

• 5 to 7 years’ experience working in an Information Technology-related environment preferred.