Technical Support Specialist

Responsibilities

• Respond to inbound customer inquiries via phone, email, and incoming channels
• Provide technical product information and application guidance
• Absorb and assist customers in selecting appropriate products or solutions
• Accurately document customer interactions and solutions offered
• Collaborate with internal teams to resolve customer issues
• Maintain product knowledge through training and self-directed learning
• Support sales efforts through consultative, solution-oriented customer service

Qualifications

• Strong communication and customer service skills
• Detail-oriented with strong problem-solving abilities
• Willingness to learn technical concepts and product applications
• A positive attitude and ability to work in a fast-paced environment
• Prior inside sales or technical support experience preferred, but not required