Technical Support Specialist

Job Summary

This is a 100% onsite position in downtown Nashville. Must be available for an onsite interview.

Responsibilities

• Printer Administration and Troubleshooting
• Server Print Queue, and local Queues
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset passwords and unlock accounts
• iOS Management, Support, and Deployment
• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
• Video Conferencing
• Cisco WebEx
• MS Teams
• Cisco Presence video solutions
• Network troubleshooting
• Internal vs external
• VPN
• LTE
• Wifi
• Application Troubleshooting
• Account permission
• Compatibility settings
• Browser vs installed
• Remote support
• MS RAR
• RD PTEAMs
• WebEx
• Hardware Deployment
• ServiceNow Ticket management
• Ticket assignment

Qualifications

• Must be able to lift at least 50 pounds.
• IT Call Center Experience preferred
• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required

Benefits

• Medical
• Prescription
• Dental
• Vision
• AD&D
• Life insurance
• Short-term disability
• 401K plan

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Schedule

Work hours: 8am to 5pm

Location

location: Nashville, Tennessee

Education

education: High School

Equal Opportunity Employer

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.