Technical Support Specialist
Collabera · Chandler, AZ · Yesterday
Information TechnologyContract
About the role
We are hiring a strong Technical Support Specialist who will be supporting internal customers via chat/phone with basic troubleshooting while documenting tickets clearly for escalation when needed.
Key Responsibilities
- Effective management of multiple live chats simultaneously with internal customers
- Basic troubleshooting of MS applications and proprietary systems via phone/chat
- Document tickets clearly for the 2nd line teams to fix when first line resolution cannot be attained
- Excellent communication and written skills
- Work in a fast-paced environment
What We're Looking For
- 1-3 years of experience
- Excellent Client Care / Customer Service skills
- Work well as a team and build relationships with global partners
- Excellent organizational skills, with the ability to prioritize workload
- Able to multitask and maintain focus on all areas of responsibility concurrently
- Able to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling
Compensation
Hourly Rate: $18-$20 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- (Paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- (Paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Ready to Apply?
Apply now or reach out to Ashwini Pawar at ashwini.pawar@collabera.com for more information. We look forward to speaking with you!