Technical Support Scientist, Probe Design

About the role

The Probe Design, Support Scientist role serves as the primary customer contact on probe-related issues. This individual will provide guidance and technical support to customers in the usage of probes and assays while maintaining customer satisfaction.

Responsibilities

• Provide application assistance, product training and system troubleshooting for Advanced Cell Diagnostics scientific product lines via phone and email
• Provide Probe Support for RNAscope® family of products (DNAscope/BaseScope/miRNAscope)
• Use of Linux command-line tools for sequence alignments (BLAST/BLAT), probe selection, specificity
• Collaborate with technical support & internal teams related to probe troubleshooting
• Act as primary contact for customers regarding technical issues, as well as providing scientific consultation for research use only
• Ensure customer service excellence and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner
• Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM database
• Act as liaison role with Sales, Marketing and R&D groups to provide feedback on product performance
• Contribute to the ongoing development of the Probe Design team's knowledgebase
• Participate in training of new hires regarding ACD's product lines

Qualifications

• PhD or MS with 3+ years of research experience in molecular biology, bioinformatics or a closely related field
• In-depth knowledge of genes and sequences
• Expertise in commonly used biological databases and bioinformatics software tools
• Experience with Linux, Python, Perl or other programming languages
• Experience with next-generation sequencing platforms or sequencing tools (genomic/epigenomic/transcriptomic)
• Extensive experience with assay development, particularly tissue and cell-based assays
• Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills
• Committed to total customer satisfaction with outstanding interpersonal skills and professionalism
• A team player
• Leadership skills

Skills

• In-depth knowledge of genes and sequences
• Expertise in commonly used biological databases and bioinformatics software tools
• Experience with Linux, Python, Perl or other programming languages
• Experience with next-generation sequencing platforms or sequencing tools (genomic/epigenomic/transcriptomic)
• Extensive experience with assay development, particularly tissue and cell-based assays
• Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills
• Committed to total customer satisfaction with outstanding interpersonal skills and professionalism

Benefits

Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.

We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.

We empower our employees to develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.

We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.

We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.

We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.