Technical Support Representative / Support Engineer - Instrumentation

About the role

MDS is seeking a Technical Support Representative (TSR)/ Support Engineer - Instrumentation to provide on-site support for our client's test facilities at Stennis Space Center. In this role, you will serve as the primary technical liaison between the customer and MDS, helping ensure the reliable operation, maintenance, and continuous improvement of advanced test systems used in the development and testing of gas turbine engines.

Responsibilities

• Provide technical support, maintenance, and administration for MDS-provided test systems.
• Troubleshoot and resolve issues related to data acquisition systems, instrumentation, control systems, PLCs, sensors, networking, and associated hardware/software.
• Serve as the primary on-site contact for customer personnel, providing technical guidance, training, and support.
• Investigate issues, perform root cause analysis, and coordinate with MDS engineering teams to implement effective solutions.
• Identify and implement system improvements that enhance performance, reliability, and operational efficiency.
• Prepare technical reports and communicate customer needs, issues, and opportunities to MDS management and engineering teams.
• Cook up and oversee contractors and suppliers supporting maintenance and improvement activities.

Requirements

• Degree or diploma in Electrical, Electronics, Software Engineering, Engineering Technology, or a related discipline, or an equivalent combination of education and experience.
• 5+ years of experience supporting complex technical systems in an industrial, aerospace, or engineering environment.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Experience with data acquisition systems, instrumentation, controls, PLCs, networking, and system integration.
• Working knowledge of Windows operating systems and Microsoft Office applications.
• Familiarity with Linux administration, networking concepts, and databases is an asset.
• Excellent communication and relationship-building skills with a strong customer-service mindset.
• Ability to obtain required security clearances and access to customer facilities.

Qualifications

• Nice to have: Experience with gas turbine engine testing or aerospace test facilities, Knowledge of any data acquisition systems, Experience working within ISO 9001, ISO 14001, or ISO 17025 environments, Project management experience.

Skills

• Technical proficiency in data acquisition systems, instrumentation, controls, PLCs, networking, and system integration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and relationship-building skills.

Benefits

Why Join MDS? At MDS, you'll work alongside talented engineers and technical experts supporting some of the world's most advanced gas turbine testing facilities. This role offers the opportunity to solve complex technical challenges, work directly with customers, and contribute to innovative solutions that support the future of aviation and propulsion technology. MDS is an equal opportunity employer. MDS does not discriminate against any employee or applicant for employment because of age, race, color, mental or physical disability, religion, sex or national origin or ethnic origin. We thank all applicants for their interest, however, only those candidates who meet or exceed our requirements, are legally eligible to work in US, are eligible for security clearance, and do not require sponsorship will be contacted.